Effective Date: January 1, 2025

At Lanka House (“we,” “us,” or “our”), your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, lankahouse.lk. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

We may collect and process the following data:

  • Personal Information: Name, email address, phone number, billing and shipping address, and other details you provide through our forms.
  • Technical Data: IP address, browser type, operating system, and browsing behavior (via cookies or similar tracking technologies).
  • Payment Information: Payment details for transactions, processed securely by third-party payment gateways like Stripe and Payhere.

2. How We Use Your Information

We use your data for the following purposes:

  • To process orders and deliver products or services.
  • To communicate with you, including responding to inquiries or sending updates.
  • To analyze and improve our website and services using tools like Google Analytics.
  • To comply with legal obligations.

3. Sharing Your Information

We may share your information with:

  • Service Providers: For payment processing (Stripe and Payhere) and analytics (Google Analytics).
  • Legal Authorities: If required by law or to protect our rights.
    We will never sell your personal data to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us analyze web traffic, remember your preferences, and provide personalized content. You can adjust your browser settings to refuse cookies, but this may affect the functionality of the website.

5. Data Retention

We will retain your data for six months, which allows us to manage orders, provide support, and maintain compliance with legal and operational needs. After this period, your data will be securely deleted or anonymized.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw your consent for data processing (where applicable).
  • Lodge a complaint with a supervisory authority if you believe your rights have been violated.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

8. Security

We implement appropriate technical and organizational measures to safeguard your personal data. However, no online system is 100% secure, and we cannot guarantee the absolute security of your information.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

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